Delete your account and data

Guide on how to delete your account and personal data

Written By Delyan

Last updated 26 days ago

This article explains how to permanently delete your Chart Nomads Edge account.

Account deletion immediately cancels your subscription and starts a 30-day cooldown period. After this period ends, your account and associated data are permanently removed.

How It Works

Account Deletion Process

Step 1 – Open Security Settings

Go to Settings → Security and scroll down to the Danger Zone section.

Step 2 – Review the Deletion Warning

Before continuing, read the warning carefully:

  • Your subscription will be canceled immediately

  • Your account and data will be deleted after 30 days

  • This action cannot be undone after the cooldown period

Step 3 – Confirm Deletion

To proceed:

  • Type DELETE exactly (uppercase, no spaces) in the confirmation field

  • The Delete Account button will remain disabled until DELETE is entered correctly

Step 4 – Submit the Request

Click Delete Account to confirm.

Once submitted:

  • You’ll be signed out automatically

  • You’ll be redirected to the account deleted confirmation page

  • The 30-day deletion timer begins immediately

Important Notes

  • Billing is canceled immediately when you request account deletion

  • The account and data are permanently deleted after the 30-day cooldown

  • The deletion process cannot be reversed once the cooldown period ends

  • The Danger Zone is only available in Settings → Security

Troubleshooting

Delete Button Is Disabled

  • Ensure you typed DELETE exactly

  • Use uppercase letters only

  • Do not include spaces

No Redirect or Stuck Loading

  • Retry clicking Delete Account

  • Confirm you’re in Settings → Security

  • Refresh the page and try again

Still Being Billed

  • Billing is canceled immediately after requesting deletion

  • If charges continue, contact support and include:

    • The time and date of your deletion request

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